Support that respects your hardware. And your data.

Company

FASTAPP DEVELOPMENT SRL · Romania

Tax identification number (CUI)

45042871

Trade Register number

J2021017436404

European unique identifier (EUID)

ROONRC.J2021017436404

Incorporated

12 October 2021

Registered office & contact address

Economu Cezarescu 44, Sector 6, 060754 Bucharest, Romania

General & privacy email

hello@lionbox.ai

Customer & order support

support@lionbox.ai

VAT number

RO45042871

Email support@lionbox.ai with your order reference, serial number if available, delivery country, a short description and whether you need a cancellation, return or repair. Photos of visible damage can help; confidential AI content, passwords and encryption keys are not needed.

We provide the appropriate return address and instructions. The contact address on our website is not an automatic parcel-return address. Keep proof of postage and use protective packaging. Original packaging is helpful but is not a condition for exercising mandatory consumer rights.

The €5 + VAT Founders Pass reserves a €500 + VAT launch discount for this batch only. It is non-transferable and credited against the discounted hardware price if you buy. Once redeemed, it has no separate remaining value. See the reservation terms.

To request a full commercial refund, email support@lionbox.ai with your order reference before the campaign opens, currently 00:00 UTC on 7 December 2026. This refund option ends at campaign opening. An unused pass expires without an automatic refund if you do not order during the campaign.

If we postpone the launch, the refund window extends until the actual opening. If we cancel the campaign, the pass price including VAT is refunded on request. Mandatory consumer withdrawal and refund rights remain unaffected, including any statutory withdrawal period still running after launch. Earlier purchases retain the terms accepted at purchase.

For a standard LionBox appliance bought directly from us, notify us within 14 calendar days after you receive it if you wish to return it. This return window is available to both business and individual purchasers. Send the goods within 14 days after notifying us. Any more favourable terms already accepted for an earlier purchase remain applicable.

Return the appliance with its drive, included components and accessories, and original packaging where available. We inspect returned equipment. For business returns, damage, wear, missing items or missing packaging may reduce the refund by reasonable, documented costs of restoring the supplied condition. We explain the inspection findings and any proposed deduction; there is no flat restocking penalty. For consumer withdrawal, only legally permitted diminished value from handling beyond reasonable inspection and testing may be deducted; missing original packaging alone does not automatically justify a deduction or refusal.

The buyer pays the direct return freight for a change-of-mind return. You may arrange and pay it yourself, or agree that we arrange it and deduct the cost from the refund; we disclose that cost before you agree. Initial standard worldwide shipping is included in the hardware price, so there is no separately paid standard shipping charge to refund and we do not deduct an assumed outbound shipping cost. Delivery upgrades and import charges paid to third parties are treated separately, subject to mandatory rights.

Back up anything you need before returning the appliance and perform its reset exclusively through the mobile app. All data on a returned appliance will be erased as part of return processing. Do not send passwords or encryption keys, and do not rely on us to preserve or recover your content.

For hardware refunds, we aim to repay within 14 days of receiving your cancellation notice and may withhold payment until the appliance is returned or you provide evidence of dispatch. Statutory deadlines and any more favourable mandatory rights take precedence. Any pass amount already credited against a refunded hardware purchase is part of that purchase payment, not a separate second refund.

Eligible consumers buying online normally have 14 days after receiving goods to notify withdrawal without giving a reason, followed by 14 days to return them. The quickest way is Withdraw from contract here, also on each order in your account: confirm the withdrawal there and we immediately email you its content and the date and time we received it. A clear email is equally valid, and you may use the model withdrawal form below; prior approval is not required. We reimburse the price and any separately paid standard outbound delivery charge within the statutory timeframe, subject to lawful withholding until return or proof of dispatch. Standard shipping is currently included, so no separate standard outbound fee was paid. Only handling beyond what is necessary to establish the product’s nature, characteristics and functioning can justify a statutory deduction.

EU consumers also have at least a two-year legal guarantee from delivery for goods that do not conform to the contract. Appropriate remedies include repair or replacement without charge and, where the legal conditions apply, a price reduction or termination and refund. Mandatory rules for goods with digital elements and required updates also apply.

The official EU notice below summarises the legal guarantee. Scan its QR code or visit europa.eu/youreurope/guarantees for the rules in your country.

These rights are separate from a commercial warranty and may be more favourable under your national law. Exceptions for personalised goods or digital services apply only where their legal conditions are met; merely opening a standard appliance box does not remove a consumer’s rights. Outside the EU, applicable mandatory local rights remain protected.

You can withdraw online with Withdraw from contract here instead of using this form. Complete and return this form only if you wish to withdraw from the contract. Copy it into an email to support@lionbox.ai or send it by post. Using it is optional; any clear statement of your decision to withdraw is equally valid.

• To FASTAPP DEVELOPMENT SRL, Economu Cezarescu 44, Sector 6, 060754 Bucharest, Romania, support@lionbox.ai:
• I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),
• Ordered on (*)/received on (*),
• Name of consumer(s),
• Address of consumer(s),
• Signature of consumer(s) (only if this form is notified on paper),
• Date

(*) Delete as appropriate.

We acknowledge a withdrawal sent by email without delay. Adding your order reference helps us find your order quickly.

Our standard direct-sale commercial hardware warranty covers manufacturing defects and hardware component failures under normal intended use for 24 months (two years) from receipt, for both businesses and individual purchasers. Included hardware accessories are covered with the appliance. This warranty is additional to mandatory consumer rights and does not charge for remedies already required by law.

We assess the fault and arrange repair or replacement of the affected component or appliance. Replacement parts may be new or equivalent tested parts; they do not reduce any applicable legal guarantee. We confirm the proposed service, turnaround and transport arrangements before you send equipment.

The commercial warranty does not cover ordinary wear, accidental or liquid damage, misuse, inadequate ventilation or unsuitable power. SSD replacement and work on any other internal component must be arranged with LionBox or performed by an approved service partner. Unauthorised internal work voids this voluntary commercial warranty to the extent permitted by law and risks software incompatibility. This does not remove mandatory consumer remedies for unrelated faults or excuse a defect present at delivery.

AI-output accuracy, a customer’s network and unrelated third-party services are not hardware manufacturing defects. Software conformity and updates are assessed separately under the applicable license and law.

Your company data should stay in your custody during hardware service. Tell us you want to use the Keep Your Hard Drive process when you report a fault. We agree how the data drive can remain with your organisation and arrange any necessary removal with LionBox or an approved service partner before return.

Back up first, power down safely and do not remove or replace a component without arranging the work with us. Do not send your encryption key. We can investigate some faults using diagnostics or replacement components without receiving your stored content.

If the drive itself is faulty, keeping it can limit physical diagnosis or recovery. We explain the available options, including any replacement-drive or specialist-recovery costs not covered by the applicable warranty. We do not make surrendering confidential content a blanket condition for a valid claim, and you are not asked to waive statutory rights to use this process.

A full change-of-mind return normally includes the original drive after secure erasure; retaining a drive for such a return requires a separate written arrangement. Repair-drive retention is not an automatic right to keep part of a fully refunded appliance.

We support customers in Europe and other accepted delivery destinations. Service may involve sending equipment to Romania. For a confirmed covered hardware defect, we arrange or reimburse reasonable necessary transport under the applicable warranty and mandatory law. Obtain instructions before booking international freight so the route and costs can be agreed.

For a change-of-mind return, the buyer normally pays return shipping. Tell us the original export destination so we can help identify returned-goods paperwork. Customs, carrier and tax authorities control import refunds and clearance; we cannot guarantee recovery of charges paid to those parties. No unexpected diagnostic or out-of-warranty repair fee is charged without your agreement.

If the proposed remedy does not resolve your issue, explain the remaining problem and the outcome you seek. We review the case against your order, this policy and applicable law. Consumers may also contact Romania’s ANPC, their local consumer authority, or a European Consumer Centre for eligible cross-border disputes.

These policies do not shorten statutory time limits, replace rights under the Terms of sale, or prevent access to a competent court. The version provided when you purchased applies to that purchase.