A clear agreement, from day one.

Company

FASTAPP DEVELOPMENT SRL · Romania

Tax identification number (CUI)

45042871

Trade Register number

J2021017436404

European unique identifier (EUID)

ROONRC.J2021017436404

Incorporated

12 October 2021

Registered office & contact address

Economu Cezarescu 44, Sector 6, 060754 Bucharest, Romania

General & privacy email

hello@lionbox.ai

Customer & order support

support@lionbox.ai

VAT number

RO45042871

These terms apply to direct LionBox purchases and Founders reservations accepted by our Romanian business. We serve businesses and eligible individual customers in Europe and internationally. You must be an adult able to enter into a contract, or have authority to purchase for your organisation. The seller’s complete legal and registration details are supplied before a binding order is accepted.

A written quotation or order confirmation records your product, destination, price, delivery arrangements and any individually agreed terms. Mandatory consumer rights always apply where relevant and cannot be waived by these terms. A company purchase is a business transaction; consumer-only protections do not automatically apply to it. Purchases from resellers or a crowdfunding platform also have that seller’s or platform’s applicable terms.

The €5 + VAT Founders Pass reserves a €500 + VAT launch discount for the Founders Edition batch. The discounted hardware price is €2,199 + VAT instead of €2,699 + VAT. If you purchase the hardware, the €5 + VAT already paid is credited against that discounted price, leaving €2,194 + VAT to pay.

After payment is confirmed, we record your pass and email you when the Founders Edition opens on lionbox.ai on 7 December 2026. Redeem the pass by 23:59 UTC on 13 December 2026. This offer applies only to this batch of 50 units: the pass cannot be transferred to another person or carried over to a different batch. Once redeemed against a hardware order, it is consumed and has no separate remaining value. If that hardware order is refunded, the redeemed amount forms part of the hardware payment and is not refunded twice.

Buying a pass is not itself a hardware order and does not activate LionBox+. For questions, email support@lionbox.ai. We do not substitute materially different hardware without your agreement.

You may request a full refund of your €5 + VAT pass before the campaign opens, currently 00:00 UTC on 7 December 2026, by emailing support@lionbox.ai with your order reference. From the campaign opening, this commercial refund option ends. If you do not place a hardware order during the campaign, the unused pass expires without a credit or automatic refund, and its price is forfeited.

If we postpone the launch, the refund-request period extends until the actual campaign opening. If we cancel the campaign, you may request a full refund of the pass, including VAT; cancellation refunds are made on request, not automatically.

These commercial conditions do not limit mandatory consumer withdrawal or refund rights. In particular, the campaign opening alone does not waive an unexpired statutory withdrawal right. Earlier purchases remain governed by their accepted terms and any more favourable commitments made at purchase.

Commercial prices are quoted in EUR. The current Founders hardware price is €2,199 + VAT; the standard advertised hardware price is €2,699 + VAT. Initial standard shipping worldwide is included in the hardware price, with no separate standard outbound shipping fee. Where you purchase as a consumer, the total payable price, including applicable taxes and any selected delivery upgrade, is supplied before you commit to payment.

VAT treatment depends on the customer, destination and applicable rules. A business VAT number does not automatically establish eligibility for tax-free treatment. International import duties, local taxes and brokerage charges are separate unless our written quote expressly includes them; responsibility and any known charges are explained before acceptance. Free shipping does not mean those import charges are included.

Payments use the provider offered for your order, currently Revolut for the Founders Pass. We do not collect payment-card details through analytics. Your bank may apply currency conversion or other charges. Refunds normally use the original payment method unless another method is agreed without additional cost to you.

The hardware becomes yours once the purchase price is paid in full. Software is licensed for the appliance, not sold as intellectual property. The software license is included in the hardware price, with no recurring license fee or contractual user-count limit. References to teams of 1–30 people are capacity and sizing recommendations, not purchase restrictions: any organisation may buy and use LionBox, subject to applicable law and third-party licenses.

Third-party models and open-source components retain their own licenses and acceptable-use restrictions. Installation does not give you ownership of those models or a right to redistribute them contrary to their licenses. Updates and model compatibility depend on the supported configuration; mandatory conformity and security-update obligations remain unaffected.

LionBox+ provides new models, performance improvements, software updates, new features and new skills. Every appliance includes 6 months starting at activation: the customer’s first configuration of the appliance through the mobile app. Paying for a pass, ordering the hardware or receiving it does not start that period.

Additional LionBox+ periods are available for 6 months €289 or 12 months €389 + VAT. At launch, either plan can be purchased in advance with 30% off; that prepaid period begins after the included 6 months end.

When an included or paid period expires, you may purchase another period to extend access. Without an active period, the appliance and app continue running on their last installed versions, and you keep all models and features already received.

If you resume after a gap, you can upgrade from any previously installed version to the latest complete supported software version. That single version includes the cumulative improvements released during the gap; you do not need to install each intermediate release or pay for missed periods.

Any security-specific updates we release will be made available to all customers, whether or not they have an active LionBox+ period. Mandatory conformity and security updates are not conditional on buying LionBox+.

Initial standard shipping worldwide is included in the hardware price. We confirm destination eligibility, supported electrical configuration and delivery arrangements before accepting the hardware order. Carrier access, product approvals, export controls, sanctions and local import rules may prevent shipment to a particular destination.

We commit to dispatching hardware orders within a maximum of two calendar months after the relevant campaign or batch closes. For the current campaign closing on 13 December 2026, this means dispatch by 13 February 2027. Dispatch means handing the parcel to the carrier, not the customer receiving it. Roadmap dates remain indicative planning targets and do not replace this dispatch commitment.

Arrival after dispatch depends on the carrier, destination, customs and global conditions; we cannot give one exact transit time for every destination. We notify customers of dispatch or delivery delays. We are not liable, to the extent permitted by law, for delays caused by events beyond our reasonable control, such as component shortages, unavailable stock or extreme events. We take reasonable steps to limit their effects. Such events do not remove your cancellation or refund rights when the two-month dispatch deadline is missed.

Outside mandatory rights, ordinary hardware-order cancellations are not accepted before that deadline. If two months pass after the batch closes without dispatch, you may cancel the unshipped order and request a refund of the amounts paid, including any pass amount credited to it. Mandatory consumer withdrawal and non-delivery remedies remain available where applicable and are not postponed by this commercial cancellation rule.

For consumer sales, the risk of loss or damage ordinarily passes when you or your nominated recipient physically receives the goods, subject to the legal exception for a carrier you appoint independently. Business delivery and risk arrangements are stated in the quote. Report missing or damaged deliveries promptly so we can investigate; this does not shorten your statutory claim periods.

Factory reset is performed exclusively through the mobile app. Contact us before replacing an SSD or any other component. Component work must be arranged with LionBox or carried out by a service partner approved by us; unauthorised internal work can cause software incompatibility and voids the voluntary commercial warranty to the extent permitted by law. Mandatory consumer remedies for unrelated faults remain unaffected.

You may transfer the appliance to a new owner through the mobile app and/or the customer account on our website. Its included software license transfers with it, so the device continues to function after resale and can be reconfigured by the new owner. Third-party license restrictions remain applicable.

Keep the appliance on an appropriately secured network, follow the safety and ventilation instructions, control administrator access and maintain backups. Your organisation is responsible for permission to process the documents and personal data it places on LionBox and for reviewing optional integrations that send information outside the local environment.

Generated AI answers can contain errors, omissions or unsupported statements. Review sources and outputs before relying on them in business decisions. LionBox is not a substitute for qualified legal, medical or other professional judgment and is not marketed as a safety-critical system. Do not use it for unlawful activity or in a way that infringes other people’s rights. Do not use LionBox to infer or recognise the emotions of employees or other people, or to monitor the individual behaviour or performance of employees.

LionBox is a general-purpose office assistant. It is not designed or intended for high-risk uses listed in Annex III of the EU AI Act (Regulation (EU) 2024/1689), such as the recruitment, selection or evaluation of workers, the assessment of the creditworthiness of natural persons, or medical diagnosis. A customer who uses LionBox for such purposes does so under its own responsibility and assumes the obligations that apply to that use, including those of a provider under Article 25 of the EU AI Act.

Performance examples depend on the model, workload and concurrent use. Website demonstrations use sample data; illustrations may be conceptual. The specification accepted for your order governs the supplied product. Advertising and express commitments remain subject to applicable conformity rules.

Direct business and consumer purchases include a 14-day hardware return window from receipt and a two-year hardware warranty. Our Warranty & returns policy explains return freight, inspection, deductions, data erasure, mandatory consumer remedies and the Keep Your Hard Drive process. Contact support@lionbox.ai before sending equipment so we can provide safe packaging and return instructions. A required statutory cancellation can be notified by any clear statement and is not dependent on prior return authorisation. You can also withdraw online with Withdraw from contract here, available from the website footer and from each order in your account; we email you a confirmation of its content and of the date and time we received it.

Tell us your order reference and the outcome you are requesting. Do not include passwords, encryption keys or confidential company files. We aim to acknowledge enquiries within one business day; assessment, repair and delivery times depend on the issue and do not override statutory deadlines.

Nothing in these terms excludes liability or remedies that cannot lawfully be excluded, including applicable consumer protections, fraud, deliberate misconduct and liability for death or personal injury caused by negligence. Any business-specific liability allocation must be agreed in the written contract; this page does not impose a blanket waiver of your rights or a liability cap by default.

Romanian law governs direct purchases, subject to mandatory protections applicable in a consumer’s country of habitual residence. Consumers retain access to the courts and complaint channels provided by applicable law. We do not require consumers to waive those rights or accept mandatory arbitration.

Start a complaint with support@lionbox.ai. Eligible consumers can also contact ANPC in Romania or their local consumer authority and European Consumer Centre. We update terms prospectively; the version accepted for your order and any expressly agreed amendments govern that order.